As soon as the supplier has taken action, and has sent the report back via the Supplier Portal, you will receive an e-mail about this. From that moment the 8D report is visible in the overview 'Supplier reaction'.
Under D2 - Containment action, you can see which action the supplier indicates to take to solve the problem.
Root cause problem solving
Under D3 - Root cause analysis you can see on which business units at the supplier this situation has had a certain impact. The supplier indicates this for the following components: People, Methods/procedures, Equipment, Material, Environment and Measurement.
The supplier also indicates in five steps why this situation arose.
With D4 - Corrective actions, the supplier indicates which action(s) the supplier takes to correct the error, and under D5 - Preventive actions, the supplier indicates which action(s) are taken to prevent this situation in the future.
Finally, with D6 - Verification, the supplier indicates which action(s) the supplier is taking to check whether the steps from D4 and D5 are being carried out.
Review and closure
In D7 - Final closure you enter a comment about the actions of the supplier, enter a quality manager and finally click on 'Close review'. The quality manager will receive an e-mail, after which step D8 can be completed by the quality manager. The quality manager can enter any final comments here and assign a final score to the report.