Now that we have described the product, the complaint and the desired action, it is time to send the report to the supplier. The supplier will perform a number of actions in the Supplier Portal, and then send the report back for you to evaluate.
Set up the supplier e-mail
Click in the report details on the 'Communication' tab. Here you see an e-mail, this is the e-mail that will be sent to the contact person or contacts of the supplier. The mail that you put here will be remembered with every 8D complaint.
The following e-mail tags can be used in the invitation that you send to the supplier for the 8D report. These tags will be automatically filled with the correct information when the e-mails are sent.
|[VL:URLLINK]||A link to the Supplier Portal.|
|[VL:DISPLAYNAME]||The display name of the user who is linked to the 8D report as a contact.|
|[VL:USERNAME]||The user name of the user who is linked to the 8D report as a contact.|
|[VL:COMPLAINT:PRODUCTPART]||The content of the field 'Parts/material'|
|[VL:COMPLAINT:PRODUCT]||The name of the product linke to the 8D report.|
|[VL:COMPLAINT:RECEIVED]||The content of the field 'Date received'.|
|[VL:COMPLAINT:INCORRECT]||The content of the field 'Quantity incorrect'.|
|[VL:COMPLAINT:PURCHASEORDER]||The content of the field 'Purchase order'.|
|[VL:COMPLAINT:DESCRIPTION]||The content of the field 'Problem description'|
|[VL:COMPLAINT:EXPLANATION]||The content of the field 'Needed action'.|
Supplier e-mail recepients
Under the e-mail, you can add one or more contacts. All contacts in the table will receive e-mail. In the table at the bottom of the overview, all sent e-mails are recorded.
Submitting the report
Once you have set up the e-mail according to your wishes, and have added one or more contacts, you can send the invitation via the 'Send to supplier' button. Is the button still gray? Then check whether you have filled in all fields, also in the 'Report' tab.
In Lesson 5 we will assess the 8D report.