FAQ
View all frequently asked questions
Login
- How do I log into the Supplier Portal?
- How do I create a new user?
- How do I log in as a first time user?
- I receive a message saying that the token has expired, what is causing this?
- How do I gain access to VendorLink?
- I have been asked to enter a passcode while logging in, what is this?
Troubleshooting
- I'm missing Spend data!
- I get the message 'Update failed' when trying to add or edit data
- What do I do when my Spend data import fails?
- I'm not receiving VendorLink e-mails, what do I do?
- There are no tasks available in the Supplier Portal, what do I do?
- How do I clear my web browser's cookies?
General
- Which file types are allowed?
- What roles are linked to my user account?
- What is the meaning of product status icons?
- How do I add remarks to a table?
- How do I take a screenshot?
- How can I export tables and graphs?
Account settings
- How do I assign cost centre groups to a user?
- How do I assign commodities to a user?
- How do I delete a user account?
- How do I dearchive a user?
- How do I archive a user account?
- What is a profile?
Supplier Portal
- I want to change my e-mail address/register a colleague
- [E-mail] Supplier Portal E-Signing code
- [E-mail] Supplier Portal login code
- How do I change my language setting?
Dashboards
See all 1 articlesSpend
See all 1 articlesVendors
- How do I reactivate a vendor?
- How do I archive/delete a supplier?
- How do I edit the rights of Supplier Portal users?
- How do I add a contact/user to a vendor?
- How do I grant a supplier access to the Supplier Portal?
- How do I upload an attachment or document to a vendor?
Contrats
- How do I retrieve a contract from the archive?
- How do I archive/delete a contract?
- How do I attach a file or document to a contract?
- How do I unlink a subcontract?
- How do I link a subcontract to a parent contract?
- How do I add a contract manager to a contract?
E-Signing
See all 1 articlesE-mail notifications
- Message: Linked to RFQ
- Message: VendorLink Security Code
- Message: Enddate checklist item
- Message: Quotation Request sent successfully
- Message: Supplier Data request received
- Message: 8D report response
TEAM
- How do I send a message in a team?
- How do I add a person to a team?
- What is VendorLink TEAM?
- How do I create a team?
- How do I change the name of a team?
- How do I delete a team?